Privacy Policy

Last updated: 19/06/2024

Welcome to Frenstoguage. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.frenstoguage.com] (the “Site”) and use our services. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

We collect various types of information in connection with the services we provide, including:

1.1 Personal Information

When you create an account, place an order, or interact with our Site, we may collect the following information:

  • Identifiers: Name, email address, postal address, phone number, and payment information.
  • Account Information: Username, password, order history, and preferences.
  • Custom Content: Any custom designs or specifications you upload for apparel customization.

1.2 Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

1.3 LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily.

Please see https://quic.cloud/privacy-policy/ for more details.

1.4 Non-Personal Information

We may collect non-personal information that does not identify you directly. This may include:

  • Technical Data: Browser type, operating system, device type, IP address, and access times.
  • Usage Data: Information about how you use our Site, such as the pages you visit, the time spent on those pages, and other statistics.

1.5 Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

1.6 What we share with others

We share information with third parties who help us provide our orders and store services to you; for example : Printify and Paypal

1.5 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide and Improve Services: Process transactions, manage accounts, provide customer support, and improve our services.
  • Communication: Send you updates, marketing communications, and promotional offers. You can opt out of receiving marketing emails by following the unsubscribe link in the email.
  • Personalization: Customize your experience on our Site, including personalized recommendations and content.
  • Advertising: Use cookies and other technologies to deliver targeted advertisements through platforms like Google and Facebook.
  • Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors that perform services on our behalf, such as payment processing, data analysis, email delivery, and marketing assistance.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information to us online.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Correction: Request correction of any inaccurate or incomplete personal information.
  • Deletion: Request deletion of your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request transfer of your personal information to another party.
  • Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us at [support@frenstoguage.com].

6. International Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7. Compliance with Laws

We comply with the relevant privacy laws and regulations, including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable laws.

7.1 GDPR Compliance

  • Data Controller: Frenstoguage is the data controller of your personal information.
  • Legal Basis: We process personal data based on your consent, to fulfill a contract, or for legitimate interests such as improving our services and marketing.

7.2 CCPA Compliance

  • Consumer Rights: California residents have the right to know what personal information is collected, used, shared, or sold, and to access, delete, and opt-out of the sale of their personal information.
  • Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

8. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy

Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: support@frenstoguage.com