Order Cancellation Policy

Effective Date: 19/06/2024

Section A: Cancellation Timeframe

A.1 Canceling Your Order

We understand that circumstances may arise where you need to cancel your order. You can cancel your order within 3 hours of placing it. Once this timeframe has elapsed, your order may have already entered processing and cannot be canceled.

Section B: How to Cancel Your Order

B.1 Contact Us

To cancel your order, please contact our customer service team immediately at support@frenstoguage.com with the following details:

Your order number
Reason for cancellation (optional but helpful for our records)

B.2 Confirmation

Upon receiving your cancellation request, we will confirm the cancellation and provide you with any necessary next steps or information.

Section C: Exceptions

C.1 Custom Orders

Please note that orders for custom apparel, where you have personalized the item with your own designs, cannot be canceled once production has begun. Ensure all details are correct before placing your order.

Section D: Contact Us

If you have any questions regarding our order cancellation policy or need further assistance, please don’t hesitate to contact our customer service team: