FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as depicted in the picture.

Where can I view my sales receipt?

You can view your sales receipt in your account dashboard under the 'Order History' or 'My Orders' section. Alternatively, you should have received a confirmation email with your sales receipt shortly after placing your order.

How can I return an item?

To return an item, please contact us at support@frenstoguage.com within 7 days of receiving your order. Ensure the item is in its original packaging and condition. Custom apparel items are non-returnable unless defective.

Will you restock items indicated as “out of stock?”

We aim to restock items indicated as 'out of stock' whenever possible. For specific inquiries about restocking or alternative options, please contact our customer service team at support@frenstoguage.com.

Where can I ship my order?

We currently ship orders to addresses within the United States, Canada, and the United Kingdom. If you have any questions about shipping eligibility or need further assistance, please reach out to our customer service team at support@frenstoguage.com.

Can I return or exchange custom-designed products?

Custom apparel with your own designs is crafted specifically for you, making them non-returnable and non-refundable unless they are defective. We encourage you to review your designs carefully before finalizing your order to ensure satisfaction.

What if there's an issue with my custom-designed item?

If you receive a custom-designed item that is defective, please contact us immediately at support@frenstoguage.com. We will work with you to resolve the issue promptly.

How can I ensure my custom design is accurately represented?

We strive to accurately produce your custom designs based on the specifications provided during the ordering process. If you have specific concerns or questions about your design, please reach out to our customer service team before placing your order.

Can I modify or cancel my custom order after it's placed?

Once a custom order is placed, you have a 3-hour window to modify or cancel it. Please contact us immediately at support@frenstoguage.com with your order number and details for assistance during this timeframe. After this period, orders are processed promptly to ensure timely production and delivery.

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