Shipping Policy
Effective Date: 16/09/2024
Section A: Order Processing
A.1 Processing Time
Orders placed through our website are processed and fulfilled using Printify, our printing and fulfillment partner. The processing time for each order varies depending on the product and its customization. Please refer to the product page for estimated processing times.
A.2 Shipping Options
We offer several shipping options to ensure your order arrives in a timely manner. Shipping options may vary based on your location and the shipping method chosen during checkout.
Section B: Shipping Rates
B.1 Rates
Shipping rates are calculated based on the destination, weight, and dimensions of the package, as well as the selected shipping method. Rates are displayed during checkout before you complete your purchase.
Section C: Delivery Timeframe
C.1 Estimated Delivery Time
Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided during checkout and are based on business days (Monday to Friday, excluding holidays).
Section D: Tracking Information
D.1 Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
Section E: International Shipping
E.1 Customs and Duties
For international orders, customs duties and taxes may apply upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.
E.2 Delays
Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond the estimated delivery timeframe.
Section F: Order Issues
F.1 Lost or Delayed Shipments
In rare cases where a shipment is lost or significantly delayed, please contact our customer service team at [Insert Email Address]. We will work with Printify to resolve the issue promptly.
Section G: Contact Us
If you have any questions about our Shipping Policy or need assistance with your order, please contact us:
- Email: support@frenstoguage.com
Thank you for shopping with Frenstoguage. We strive to provide you with the best possible shopping experience.