Return and Refund Policy

Effective Date: 16/09/2024

Section A: Order Cancellations

A.1 Cancellation Timeframe

We understand that sometimes you may need to cancel an order. You can cancel your order within 3 hours of placing it. After this window, we begin processing your order, and it may no longer be eligible for cancellation.

To cancel your order, please contact us immediately at support@frenstoguage.com with your order number and details.

Section B: Return and Refund Policy

B.1 Defective Items

Our products are crafted with care, but if you receive a defective item, we’re here to help. Returns and refunds are only applicable for items that are defective. We will gladly accept returns within 7 days of receiving your order.

B.2 Non-Returnable Items

Please note, items purchased on sale or with discounts are not eligible for returns or refunds.

B.3 Return Process

Initiate a Return: Contact us at support@frenstoguage.com within 7 days of receiving your order.
Prepare the Item: Ensure the item is in its original packaging and condition.
Ship the Item: Follow the instructions provided by our customer service team.

Section C: Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

C.1 Check with Your Bank

Recheck Your Bank Account: Sometimes transactions can take a few days to appear.
Contact Your Credit Card Company: It may take some time before your refund is officially posted.
Contact Your Bank: There is often some processing time before a refund is posted to your account.

If you’ve done all of this and still have not received your refund yet, please contact us at support@frenstoguage.com.

Section D: Custom Apparel

D.1 Custom Orders

Custom apparel with your designs are made especially for you. Therefore, these items cannot be returned or refunded unless they are defective. Please review your designs carefully before submitting your order.